FAQ – Ariadne

Shopping

What Shipping Methods Are Available?

We offer several shipping methods to ensure your jewelry reaches you in a way that suits your preferences and timeline. The available shipping options include:

Standard Shipping with ELTA: Our standard shipping option delivers your order within the estimated delivery timeframe, providing a balance of cost-effectiveness and reasonable delivery speed.
DHL Courier: If you need your jewelry sooner, we offer express shipping with a faster delivery time. This option is perfect for those special occasions or last-minute gifts.

Please note that shipping costs and delivery times may vary based on your location.

If you have any specific shipping-related inquiries, feel free to contact us, and we’ll be happy to assist you.

Do You Ship Internationally?

Absolutely! Yes, we offer international shipping. You can check estimated shipping costs and delivery times during the checkout process. Please note that additional customs duties or taxes are the responsibility of the customer. For any international shipping inquiries, feel free to contact us.

How Long Will It Take To Get My Package?

The delivery time depends on the shipping method you choose during checkout.

Payment

What Payment Methods Are Accepted?

We currently accept payments through bank transfer and credit cards. Simply choose your preferred payment method during checkout and follow the provided instructions. Please note that your order will be processed upon successful receipt of payment. If you have any payment-related questions or encounter issues during the payment process, contact us for assistance.

Is Buying On-Line Safe?

Absolutely, your online safety is a top priority for us. We’ve implemented robust security measures to ensure a safe and secure shopping experience. Our website uses encryption technology to protect your personal and financial information during the checkout process. Additionally, we do not store your payment details after the transaction is complete.

Orders & Returns

How do I place an Order?

Placing an order is quick and easy! Follow these steps:

Browse our Collection: Explore our jewelry collection and click on the items you love for more details.
Select Options: Choose your preferred options, such as size or color, and click “Add to Cart.”
Review Your Cart: Once you’ve added all desired items, review your cart. Make any necessary adjustments.
Proceed to Checkout: Click “Proceed to Checkout” and provide your shipping details.
Choose Payment Method: Select your preferred payment method (bank transfer or credit card) and follow the instructions.
Place Order: Review your order details, accept the terms, and click “Place Order.”
Confirmation: You’ll receive an order confirmation via email with details and a tracking link.

If you encounter any issues or have questions during the ordering process, contact us for assistance. Happy shopping!

How Can I Cancel Or Change My Order?

For order modification or cancellation requests, please reach out to us promptly via ariadne.artcreations@gmail.com. Include your order number and details of the changes you’d like to make. We appreciate your understanding and will strive to provide the best possible assistance.

Do I need an account to place an order?

No, creating an account is not mandatory to place an order. You can browse, select items, and proceed to checkout as a guest.

How Do I Track My Order?

Order tracking is not available at the moment. we intend to add this feature in the future!

How Can I Return a Product?

Please reach out to us promptly via ariadne.artcreations@gmail.com. Include your order number and reason for returning the item and we’ll contact you back.